1 holiday extensionsOnly when the store’s page says so. Everyone else: Not stated.
Most need unopenedSealed / shrink wrap is the usual bar. Opened boxes are often final.
You often pay shippingMany policies put return postage on the customer. Check the row.
Each row links to the store’s own return policy. We write “Not stated” when the page doesn’t say.
No stores match. Clear the search or check the spelling.
Tracked store
Areaware
- Return window
- 14 days from delivery (U.S.)
- Holiday extension
- Not stated
- Conditions
- Unopened products; original packaging including exterior shrink wrap; no visible wear; Final Sale ineligible; RA# required
- Return shipping
- Not stated who pays return shipping; original shipping charges not refunded
Policy page ↗ · Checked Oct 27, 2026
Retailer
Barnes & Noble
- Return window
- 30 days after delivery (bn.com) or 30 days of purchase (store); 60 days with gift receipt / gifted bn.com item
- Holiday extension
- Purchases Nov 1–Dec 31, 2026 refundable/exchangeable through Jan 31, 2027
- Conditions
- Original condition; shrink-wrapped/sealed must be unopened; proof of purchase / packing slip; gift receipt → store credit
- Return shipping
- Customer pays when shipping bn.com returns; shipping fees not refunded
Policy page ↗ · Also: general returns ↗ · Checked Oct 27, 2026
Tracked store
Buffalo Games
- Return window
- 30 days of delivery
- Holiday extension
- Not stated
- Conditions
- New, unopened items in original packaging; contact customer service to start
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Ceaco
- Return window
- 30 days
- Holiday extension
- Not stated
- Conditions
- Unused product in original packaging; email shop@ceaco.com to start; some products may be excluded; restocking fee if noted at checkout
- Return shipping
- Customer pays return shipping; original shipping fees refunded only for defective, misdescribed, or incorrect orders
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Cobble Hill
- Return window
- 30 days after receiving
- Holiday extension
- Not stated
- Conditions
- Unopened and sealed in original packaging; RMA required; site purchases only
- Return shipping
- Customer pays (no shipping labels provided); original freight not refunded
Policy page ↗ · Checked Oct 27, 2026
Retailer
Costco
- Return window
- No set deadline for most merchandise (100% Satisfaction Guarantee); electronics and some categories 90 days
- Holiday extension
- Not stated
- Conditions
- Most merchandise covered by satisfaction guarantee; listed exceptions (electronics, appliances, etc.); membership required for warehouse returns
- Return shipping
- Costco.com returns: Costco provides a return label; you won’t be charged for return shipping (per online return help). Warehouse: return in person
Policy page ↗ · Also: general returns ↗ · Checked Oct 27, 2026
Tracked store
Dowdle (Boardwalk Puzzles)
- Return window
- 30 days of purchase
- Holiday extension
- Not stated
- Conditions
- Unopened unused; still in original sealed plastic bag (or vellum sleeve for mini wooden); original undamaged box and sleeve; custom puzzle orders and art not accepted
- Return shipping
- Customer pays
Policy page ↗ · Checked Oct 27, 2026
Tracked store
eeBoo
- Return window
- Returns and exchanges not accepted
- Holiday extension
- Not stated
- Conditions
- Contact site@eeboo.com for order issues
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Four Point Puzzles (Parkside)
- Return window
- 15 days of receiving (initiate within)
- Holiday extension
- Not stated
- Conditions
- Unopened, unused, original packaging; packing slip with order number; sale items final sale
- Return shipping
- Customer pays; original shipping cost deducted from refund
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Galison
- Return window
- 30 days (broken items only; no standard returns)
- Holiday extension
- Not stated
- Conditions
- Refund or exchange only if item is broken; do not ship back unless instructed by Customer Service
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Jiggy
- Return window
- Not stated (case-by-case); damaged arrivals: email within 48 hours of delivery
- Holiday extension
- Not stated
- Conditions
- Damaged: email order number and photo within 48 hours; other returns/replacements handled case-by-case
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Le Puzz
- Return window
- Not accepted except damage or manufacturing defects
- Holiday extension
- Not stated
- Conditions
- Damage/defect claims via hey@lepuzz.com; do not send without requesting a return first
- Return shipping
- Store sends return shipping label if claim accepted
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Liberty Puzzles
- Return window
- 180 days; must not have been out of the box
- Holiday extension
- Not stated
- Conditions
- Initiate via order Request Return; gift cards, custom puzzles, gift bags, apparel, frames not returnable
- Return shipping
- Customer pays return shipping; original shipping not refunded
Policy page ↗ · Checked Oct 27, 2026
Tracked store
MasterPieces
- Return window
- 30 days (from MasterPieces FAQ; page blocks automated checks)
- Holiday extension
- Not stated
- Conditions
- Unopened, unused, original packaging; ship FedEx Ground or UPS and fill out return form — from MasterPieces FAQ (page blocks automated checks; not re-verified 2026-10-27)
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Mudpuppy
- Return window
- 30 days (broken items only; no standard returns)
- Holiday extension
- Not stated
- Conditions
- Refund or exchange only if item is broken; do not ship back unless instructed by Customer Service
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
New York Puzzle Company
- Return window
- 30 days following initial purchase
- Holiday extension
- Not stated
- Conditions
- Shrink-wrapped or original sticker seal tabs with inner bag intact; receipt for refund to original payment; Last Chance/Final Sale/discontinued ineligible; RMA required
- Return shipping
- Customer pays; original shipping charges not refunded
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Ordinary Habit
- Return window
- 30 days since purchase
- Holiday extension
- Not stated
- Conditions
- Unused, same condition, shrink wrap intact, original packaging; receipt or proof of purchase required; opened puzzles/games may get only partial refund
- Return shipping
- Customer pays; shipping costs non-refundable
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Piecework Puzzles
- Return window
- 14 days from delivery (U.S.)
- Holiday extension
- Not stated
- Conditions
- Unopened; original packaging including exterior shrink wrap; no visible wear; Final Sale ineligible; RA# required
- Return shipping
- Not stated who pays return shipping; original shipping charges not refunded
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Pomegranate
- Return window
- 30 days of receipt
- Holiday extension
- Not stated
- Conditions
- Unused and unopened; bought directly from Pomegranate; final sale ineligible; RA required
- Return shipping
- Customer pays; original shipping cost not refunded
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Puzzledly
- Return window
- 30 days of purchase
- Holiday extension
- Not stated
- Conditions
- Unopened with original packaging; Final Sale ineligible
- Return shipping
- Buyer remorse: customer pays (or $10 deducted if using Puzzledly label); damage/seller mistake: no return-shipping charge
Policy page ↗ · Checked Oct 27, 2026
Tracked store
The Great Puzzle Co.
- Return window
- 7 days from receiving
- Holiday extension
- Not stated
- Conditions
- Unopened, unused, original packaging; sale items and gift cards not returnable
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
WerkShoppe
- Return window
- 30 days from delivery (domestic)
- Holiday extension
- Not stated
- Conditions
- Unopened; original packaging including unopened inner polybag; no visible wear; Final Sale ineligible; RA# required; 20% restocking fee; no exchanges/credit
- Return shipping
- Not stated who pays return shipping; original shipping charges not refunded
Policy page ↗ · Checked Oct 27, 2026
Tracked store
White Mountain
- Return window
- Not stated for voluntary returns; free replacement within 1 year (Happiness Guarantee)
- Holiday extension
- Not stated
- Conditions
- Other returns: purchased new, shrink wrap not removed; Happiness Guarantee for delight/replacement (new from them or retail partners; not second-hand; U.S. only)
- Return shipping
- Not stated
Policy page ↗ · Checked Oct 27, 2026
Tracked store
Wrebbit
- Return window
- 10 days after receiving (wrong item only)
- Holiday extension
- Not stated
- Conditions
- Return authorized only if item received does not match order; unused/unworn with tags and original packaging; receipt or proof of purchase; opened/used, sale items, gift cards not returnable
- Return shipping
- Store provides return shipping label if return accepted
Policy page ↗ · Checked Oct 27, 2026
